Conflict Resolution
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Conflict Resolution
Develop practical conflict resolution skills through role-play scenarios and hands-on practice in managing difficult interpersonal situations.
Overview
Conflict is inevitable in organizations, but how leaders handle it determines outcomes. This lab teaches conflict resolution frameworks and puts you in realistic conflict scenarios to practice. You'll work through different conflict types, practice negotiation, learn de-escalation techniques, and develop approaches that preserve relationships while reaching resolutions.
Learning Outcomes
- ✓ Understand different conflict types and sources
- ✓ Apply conflict resolution frameworks
- ✓ Practice negotiation and mediation
- ✓ Develop de-escalation techniques
- ✓ Preserve relationships while resolving conflicts
- ✓ Build confidence in handling difficult situations
Key Topics Covered
Conflict sources and types
Negotiation strategies
Mediation techniques
De-escalation
Emotional management
Relationship preservation
Interest-based negotiation
Course Details
Duration
360 minutes
Target Audience
Leaders responsible for managing team conflicts
Program
Leadership Labs
Format
Live Training or Audio Training Course