Conflict Resolution: Instructor Guide

Objectives: Develop conflict navigation skills, practice difficult conversations, build collaborative problem-solving capability

Key Activity: Conflict Role-Play

Pairs practice navigating conflict scenario. Focus on listening, understanding other perspective, problem-solving collaboratively.

Scenarios: Competing priorities between departments, personality clash between team members, disagreement on strategy, resource allocation disputes

Discussion: When do you avoid conflict? What's the cost? How do you create safety for honest conversation?

Resources: Conflict style assessment, difficult conversation frameworks, mediation guides