Conflict Resolution: Student Workbook

Exercise: Current Conflict Analysis

Conflict: _________________________________________________________________
Parties involved: _________________________________________________________________
Root cause: _________________________________________________________________
My conflict style: _________________________________________________________________
How I typically respond: _________________________________________________________________

Alternative approach: _________________________________________________________________

Difficult Conversation Plan

Issue: _________________________________________________________________
Their perspective (as I understand it): _________________________________________________________________
My perspective: _________________________________________________________________
Common ground: _________________________________________________________________
Desired outcome: _________________________________________________________________

Collaboration Building

Conflicts I typically have: ________________________________________________________________
Pattern I notice: ________________________________________________________________
How I'll address differently: ________________________________________________________________

Key Learnings: I'll address conflicts more directly. I'll focus on understanding before being understood.