Communications: Student Workbook

Module 1: Active Listening

Your listening level assessment:

• Which level do you typically operate at? (1=Ignoring, 5=Empathetic listening)
• ☐1 ☐2 ☐3 ☐4 ☐5

Listening challenge:
Identify a situation where you struggle to listen actively:

Action:
This week, practice empathetic listening in one conversation. Note what you observed:

Module 2: Difficult Conversations

Conversation I need to have:
With: _______________ Topic: _____________________________________

Preparation:

• Their perspective: ________________________________________________
• My interests: _____________________________________________________
• Shared interests: __________________________________________________

Commitment:
I will have this conversation by: __________ using the framework from this seminar.

Module 3: Presentations

Presentation I give:
Topic: _____________________________ Audience: ____________________

Preparation:

• Key message: ___________________________________________________
• Supporting points: _________________________________________________
• Audience questions I anticipate: ______________________________________

Practice:
Record and review your presentation. What worked? What to improve?

Module 4: Written Communication

Email challenge:
Select an email you commonly write. Rewrite it for clarity using techniques from this seminar.

Original: __________________________________________________________

Revised: ___________________________________________________________

Key Takeaways

I will improve my communication by:

Action Plan

Communication goal for this month: ______________________________________

Steps I'll take: _____________________________________________________