Performance Metrics: Student Workbook
Exercise 1: Balanced Scorecard Development
Strategic Objective: _________________________________________________________________
| Perspective | Metric | Baseline | Target | Owner |
|---|---|---|---|---|
| Financial | ||||
| Customer | ||||
| Internal Process | ||||
| Learning & Growth | ||||
Exercise 2: Baseline and Target Setting
Metric: _________________________________________________________________
Current Baseline: _________ Competitive Benchmark: _________ Target: _________
Justification for Target: _________________________________________________________________
Exercise 3: Performance Monitoring Dashboard
| Metric | Target | Actual | Status | Trend |
|---|---|---|---|---|
| ● | ▲ | |||
| ● | ▲ | |||
| ● | ▲ |
Legend: ● = Red/Yellow/Green ▲ = Up/Down/Flat
Exercise 4: Root Cause Analysis
Red Metric: _________________________________________________________________
Variance from Target: _________________________________________________________________
Possible Root Causes:
Most Likely Cause: ________________________________________________________________
Recommended Action: ________________________________________________________________
Exercise 5: Metrics Action Plan
Metric to Improve: _________________________________________________________________
Current: _________ Target: _________ Timeline: _________
Improvement Actions:
Key Learnings
- Most important metrics for our strategy: ____________________________________
- Current measurement gaps: ____________________________________
- How we'll use metrics for improvement: ____________________________________