Course Overview
Conflict is inevitable in organizations, but how leaders handle it determines outcomes. This lab teaches conflict resolution frameworks and puts you in realistic conflict scenarios to practice. You'll work through different conflict types, practice negotiation, learn de-escalation techniques, and develop approaches that preserve relationships while reaching resolutions.
Learning Outcomes
- Understand different conflict types and sources
- Apply conflict resolution frameworks
- Practice negotiation and mediation
- Develop de-escalation techniques
- Preserve relationships while resolving conflicts
- Build confidence in handling difficult situations
Key Topics Covered
Course Details
Delivery & Investment
Duration: Full day (6 hours with breaks)
Format: In-person lab with role-play scenarios
Duration: 2-3 sessions (2 hours each)
Format: Recorded Audio Training
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